Return & Refund Policy
Thank you for shopping with Witness Classic. We value your satisfaction and strive to ensure you have the best shopping experience. This Return & Refund Policy outlines the terms and conditions for returning products and receiving refunds or exchanges.
1. Eligibility for Returns
- Time Frame: Items must be returned within 7 days of delivery.
- Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
- Returns are only accepted for items purchased directly from Witness Classic.
- Sale, discounted, or clearance items are not eligible for return unless faulty.
2. Non-Returnable Items
- Custom-made or personalized products
- Gift cards or vouchers
- Underwear, socks, and intimate apparel (for hygiene reasons)
3. Return Process
- Email us at ceo@witnessclassic.com with your order number, product details, and reason for return.
- We will review your request and provide return instructions, including the return shipping address.
- Items must be shipped back using a trackable courier service. We are not responsible for items lost during return transit.
4. Refund Policy
- Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within 5–10 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, we will issue a refund instead.
- Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect item.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund at no extra cost.
